FAQ
How much does shipping cost?
All earring orders ship via Canada Post as untracked lettermail - this is how I am able to offer shipping at only $3.00. Lettermail does not come with a tracking number.
However, if you're anything like me, I LOVE to track my orders. I am happy to upgrade your package to tracked for a flat rate fee of $12.00 - shoot me a message before your package ships + I will upgrade it!
If you are local, I offer $3.00 deliveries to a shop called, Back To The Basics. Just leave a note with your order at checkout that you'd like to pick up instead. Back To The Basics is located at: 206 Center Street N, Sundre, AB.
Coal Camp Collective only ships within Canada + USA at this time
How long will it take to get my package?
Because I'm a one woman show who works around a toddlers schedule, it can take up to 6 days for your package to be mailed + the shipping time. I DO work diligently to get your packages out ASAP though! If you need your order faster, please reach out + I will do my best to accommodate.
You might also consider having your order upgraded to expedited shipping. As those reach you in about 1-3 business days once it has been mailed (within Canada).
Do you offer e-transfer?
I offer e-transfer as an option at checkout. Please note, your payment MUST be received within 10 minutes of placing your order or it will be cancelled without notice. I cannot hold items or track people down for payment - thank you so much for understanding!
What are your earrings made out of exactly?
Polymer clay - which is essentially a malleable plastic until it is baked in an oven. The best part about clay earrings is how lightweight they are! Trust me, you'll forget that you are even wearing them.
As far as hardware goes, I use 316L stainless steel + gold plated findings which are nickel safe, lead and cadmium free. My sensitive eared girlies have given me rave reviews on the metals I use!
Do you do custom orders?
No, I do not offer custom orders at this time!
I'm having trouble getting what I want at your releases - any tips?
Pieces tend to go really quick! I have a Highlight with tips + tricks on my Instagram page that goes into detail on this topic. Feel free to check it out: @coalcampcollective
How often do you restock your website?
I aim to have monthly releases - I don't restock previous styles that often. So if you see something you like, I would jump on it!
How do I clean and make sure my earrings will last?
Over time makeup, dust or simply touching your earrings can cause the surface to look dirty. Clean with warm water, mild soap and a soft cloth.
Avoid sleeping or showering in your earrings. Although the clay is quite malleable and durable you still need to treat them with care. Gold plated findings are great long term but wearing them excessively in water, etc. will wear the plating away so please be mindful of that.
Do you take returns or exchanges?
Due to the nature of the product, for sanitary reasons I cannot accept returns or exchanges. If your product arrives damaged or break within 31 days of your shipping date I will replace them or refund you.
Bear in mind that because your earrings are completely handmade, there will be variances from the photos portrayed and slight imperfections. Not to worry! This is what makes them unique and loveable. No two earrings are the same!
Do you only have your products available online?
No! I'm happy to offer earrings at a variety of shops in Alberta. They can be found on the next page under 'Where to Shop CCC.'